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This Return and Refund Policy applies to purchases made through our website and is governed by the laws of England and Wales.

1. Refund Eligibility

Refunds may be requested where goods or services are faulty, not as described, or where applicable consumer law provides a statutory right to cancel or obtain a refund.

Where a statutory cancellation right applies, customers may cancel within the applicable legal period without giving a reason, subject to any lawful exceptions.

2. Refund Requests

To request a return or refund, please contact admin@louisees.com with your order details and the reason for the request. We may request reasonable information or evidence to assess the claim.

3. Refund Processing

Approved refunds will be issued to the original payment method within a reasonable period and, where required by law, within the applicable statutory timeframe.

4. Exceptions

Refunds may not be available where an applicable legal exception applies, including services that have been fully performed with the customer's prior consent where the statutory cancellation right has been lost.

Nothing in this policy limits or excludes any consumer rights that cannot legally be excluded or restricted.

5. Contact Information

Address: 35 Ballards Lane, London, N3 1XW
Company Number: 09236571
Email: admin@louisees.com